Responsibilities:
Looking for a highly motivated individual to provide technical support for new and existing systems. Must be available US ET business hours.
Essential Responsibilities and Duties:
- Provide world-class technical support for a variety of sophisticated, end-user financial applications.
- Liaise with DevSecOps, dev and other support teams as needed to deliver quick solutions to clients.
- Some light coding/scripting may be required.
- Data analysis and crafting custom reports based on ad hoc user requests.
- Documenting solutions and building a technical support knowledge base.
Qualifications:
- 7+ years of experience supporting enterprise-level, n-tier, software solutions.
- Working knowledge of Microsoft C#.
- Experience with source control tools (Git preferred).
- Knowledge of OOP, server technologies, and SOA is a must. Micro-service experience is a plus.
- SQL query and data analyst experience (Postgres is preferred).
- Basic understanding of common AWS services (S3, CloudFront, etc) and how they can be applied to solve business problems.
- Financial services experience is strongly preferred.
- Entrepreneurial spirit. You are self-directed, innovative, and biased towards action. You love to solve client issues and thrive in fast-paced environments.
- Excellent communication and interpersonal skills, with an emphasis on verbal communication, technical writing and analytical problem-solving. Very strong English skills are required.
- Full remote set-up
Nice to Haves:
- Java knowledge.
- Familiarity with CI pipelines.
- More in-depth DevOps experience, especially regarding Kubernetes, Terraform and Ansible.
Education:
- Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
Quick Apply
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